Shipping & Returns

Shipping & Returns

 

 

Shipping Information

 

Colonel Mustards is located in Highlands, NC, and we ship via United Parcel Service (UPS). Orders shipped via UPS and USPS Priority Mail.

 

Delivery

 

All in-stock orders are shipped ground and should be received within 7-10 business days unless specified otherwise, including “Free Shipping” items. Please note that all items on one order may arrive in separate packages on different days. When multiple shipping addresses are requested, delivery charges will be calculated per shipment. Please check all addresses carefully. Colonel Mustards guarantees delivery only to the address we are provided.

 

 

To better serve you, please provide us with your telephone number in case we need to clarify your order.

 

To place an order simply call (828) 526-8697, use our online ordering via our website: www.colonelmustardshighlands.com, or visit our store located in Highlands, NC.

 

Colonel Mustards reserves the right to charge more than the chart below when multiple oversized items ship to one location. The shipping charge on your order confirmation may be different in these unique circumstances. A guest service representative will contact you if shipping charges varies from the confirmation for your approval prior to shipping your order.

 

Standard Shipping Charges

 

MERCHANDISE TOTAL    STANDARD        

Up to $50.00                     $9.95                    

$50.00- $199.00                $15.95  

$200.00 and over             12% 

 

SHIPPING METHOD         ESTIMATED DELIVERY TIME

Standard Shipping            7-10 business days*

 

*Standard Shipping can take anywhere from 7 to 10 business days, depending on shipping address. Colonel Mustards is in Highlands, NC.

 

Holidays

 

Business Days are Monday-Friday, excluding major holidays. If you would like to inquire about a specific holiday and shipping availability for expedited orders, please call us at (828) 526-8697.

 

 

Pricing and Tax Information

 

Availability and prices are subject to change. Colonel Mustards reserves the right to substitute product of equal or greater value based upon gift component availabilities. Promotional opportunities have limited availability and dates as specified. Please include the following taxes:

 

Sales Tax (but not on food items, except as noted below)

NC

*This State also require tax on delivery charges

 

 

States requiring tax are subject to change. Please contact our Customer Service Department with any questions.

 

 

Returns

 

If you are experiencing an issue with your order from ColonelMustardsHighlands.com, we are happy to assist! Please contact our Customer Services Department team at (828) 526-8697 to speak with a representative about your available options for replacements and refunds. Due to food safety requirements, we cannot accept returns on any food items. We regret that we cannot accept or provide shipping credits for unsolicited returns; please contact us before mailing any portion of your order.